Last updated: 21 October 2026
These terms apply to every order placed on this website. The website is operated by Green Trade Chain Ltd, trading as Luxury Tastes, a company registered in England and Wales (company number 14981049). Registered office: 12 Glass Way, Birmingham, West Midlands, B18 7BG, United Kingdom. Email: info@luxurytastes.com.
1. Your order
When you place an order you will receive an email acknowledging it. This is not an acceptance. A contract is formed when we email you to confirm that your order has been dispatched. We may decline an order, for example if a product is unavailable or a price was shown in error; if we do, we will tell you and refund any payment in full.
2. Prices and payment
Prices are shown in pounds sterling and include VAT where applicable. Delivery charges are shown at checkout before you pay. Payment is taken by card, Apple Pay or Google Pay through our payment provider, Stripe, when you place your order.
3. Delivery
We currently deliver to UK addresses only, using Royal Mail Tracked 48 or Royal Mail Tracked 24, which you choose at checkout. Tracked 48 is free on orders over £50. Royal Mail aims to deliver Tracked 48 within 2–3 working days and Tracked 24 on the next working day after dispatch; these are estimates, not guarantees. Responsibility for the goods passes to you when they are delivered to the address you gave us.
4. Your right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel your order within 14 days of receiving it, without giving a reason. For health-protection and hygiene reasons this right does not apply to sealed food products once they have been unsealed after delivery, or to perishable goods. To cancel, email us within the 14 days; return unopened items in their original packaging within 14 days of telling us. We will refund the price of the goods and the standard delivery charge within 14 days of receiving them back. Unless the goods are faulty, you pay the cost of returning them.
5. Faulty or incorrect items
If an item arrives damaged, faulty or not as described, please email us with your order number and photos, ideally within 48 hours of delivery. We will offer a replacement or a full refund, and we will cover reasonable return postage. This does not affect your statutory rights under the Consumer Rights Act 2015.
6. Food information
Product descriptions list ingredients. Please read the label on the product before use. If you have an allergy or a specific dietary requirement, contact us before ordering and we will help with any questions. Store products as described on the product page and label.
7. Discount codes and promotions
Discount codes must be entered at checkout, cannot be exchanged for cash and, unless stated otherwise, only one code can be used per order. Each promotion may have its own conditions, which will be shown with the offer.
8. Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We do not exclude liability where it would be unlawful to do so, including for death or personal injury caused by negligence or for fraud. We supply products for domestic and private use only.
9. Changes to these terms
We may update these terms from time to time. The version shown when you placed your order applies to that order.
10. Law and disputes
These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of your home nation. If you have a complaint, please contact us first at info@luxurytastes.com — we aim to reply within two working days.